Refund policy
RETURN AND REFUND POLICY
We offer a 30-day return policy. You have 30 days after your order is delivered to request a return.
RETURN ELIGIBILITY
To qualify for a return, the item must be in the same condition in which it was received, unused, unassembled, and in its original packaging with all parts, accessories, manuals, remote controls, and other included materials. Proof of purchase is also required.
Products showing signs of use, outdoor operation, damage, modification, incomplete assembly, or missing parts may not qualify for a return.
To request a return, contact us at Dirtroadoutpost@gmail.com and include:
• Your name and order number
• The reason for the return
• Photos or a short video of the product and packaging, when applicable
Please do not send an item back without first receiving return approval and instructions from us. Unauthorized returns may not be accepted. The appropriate return address will be provided after your request is approved.
RETURN SHIPPING
For returns caused by a change of mind, an accidental order, or a product no longer being wanted, the customer is responsible for purchasing the return shipping label.
If you received an incorrect, damaged, or defective product, contact us as soon as possible. After reviewing the issue, Dirt Road Outpost will provide return or replacement instructions and cover reasonable return shipping costs when the problem is confirmed.
Original shipping charges are nonrefundable unless the return is caused by our error or the product arrived damaged or defective.
We strongly recommend using a trackable shipping service. Dirt Road Outpost is not responsible for returns lost or damaged during return shipping when the customer purchases the shipping label.
DAMAGED, DEFECTIVE, OR INCORRECT ITEMS
Please inspect your order when it arrives. Contact us promptly at Dirtroadoutpost@gmail.com if an item is damaged, defective, missing parts, or different from what you ordered.
Include your order number and clear photos or a short video showing the problem. Please keep the product, accessories, packaging, and shipping box while we review your claim.
Depending on the situation, we may provide troubleshooting assistance, replacement parts, a replacement product, or a refund.
NONRETURNABLE ITEMS
The following items cannot be returned unless they arrived damaged, defective, or incorrect:
• Personalized or custom-made products, including personalized keychains
• Building sets that have been opened and partially or fully assembled
• Products with missing pieces, accessories, packaging, manuals, or remote controls
• Products damaged through misuse, modification, improper assembly, or normal wear
• Clearance or final-sale products when clearly marked “Final Sale” before purchase
• Gift cards
Please contact us before ordering if you have questions about whether a product can be returned.
EXCHANGES
The fastest way to receive a different product is to return the eligible item and place a new order after the return is approved. If your item arrived damaged, defective, or incorrect, contact us so we can determine whether a replacement is available.
REFUNDS
We will notify you after your return has been received and inspected. If approved, the refund will be issued to your original payment method.
Please allow up to 10 business days after approval for the refund to appear. Processing times depend on your bank or credit-card company.
Return-shipping charges and original shipping charges may be deducted from the refund when applicable. If more than 15 business days have passed since we approved your refund, please contact us at Dirtroadoutpost@gmail.com.
ORDER CANCELLATIONS
Contact us as soon as possible if you need to cancel an order. We cannot guarantee cancellation after an order has entered processing or has been shipped. After shipment, the order must follow the return process described above.
CONTACT US
For questions about returns, refunds, damaged products, or cancellations, contact:
Dirt Road Outpost
Email: Dirtroadoutpost@gmail.com